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Analytics & Reporting

Track your shift performance and sales with real-time analytics and historical reports.

Overview​

The Analytics section provides:

  • Current shift dashboard with live metrics
  • Performance analytics over time
  • Shift history and comparisons
  • Sales and order statistics

Navigation: Sidebar → Analytics

Analytics Tabs​

Current Shift Dashboard​

View real-time metrics for your active shift:

Key Metrics:

  • Total sales for your shift
  • Number of orders processed
  • Average order value
  • Tips collected
  • Tables served

Use For:

  • Tracking your progress during a shift
  • Seeing if you're on pace for your goals
  • Monitoring tip totals

Performance Analytics​

Analyze trends and patterns over time:

Available Reports:

  • Sales by day/week/month
  • Peak hours analysis
  • Average check size trends
  • Order volume patterns

Use For:

  • Understanding busy periods
  • Comparing performance over time
  • Identifying opportunities for improvement

Shift History​

Review past shifts and their outcomes:

View:

  • Previous shift summaries
  • Comparative performance
  • Historical data

Use For:

  • Reviewing past performance
  • Tracking improvement over time
  • Preparing for similar shifts

For Servers​

What You Can See​

As a server, the analytics dashboard shows:

  • Your personal sales totals
  • Number of guests served
  • Tips received
  • Average tip percentage
  • Orders completed

Tracking Your Shift​

During your shift:

  1. Check Analytics periodically
  2. View Current Shift tab
  3. See your running totals
  4. Compare to your goals

After Your Shift​

Review your performance:

  1. Go to Shift History
  2. Find your completed shift
  3. See final numbers
  4. Note any patterns

For Managers​

Team Overview​

Managers see expanded analytics:

  • All server performance
  • Location-wide metrics
  • Comparative analysis
  • Team rankings

Shift Management​

Use analytics for:

  • Identifying top performers
  • Spotting training opportunities
  • Optimizing scheduling
  • Setting team goals

Sales Reports​

Access detailed sales data:

  • Hourly breakdowns
  • Category performance
  • Popular items
  • Payment method distribution

Key Metrics Explained​

Total Sales​

The total revenue processed during the selected period.

  • Includes all completed orders
  • After discounts applied
  • Before tips

Average Check​

Total sales divided by number of orders.

  • Higher = guests ordering more per visit
  • Track this to improve upselling

Orders Completed​

Number of orders marked as COMPLETED.

  • Reflects actual closed transactions
  • Not including voids or cancellations

Tips Collected​

Total tips received through the system.

  • May not include cash tips
  • Tracked per server if assigned

Table Turns​

Number of times tables were seated and freed.

  • Higher = more efficient service
  • Varies by meal period

Using Analytics Effectively​

For Improving Service​

Review your metrics regularly:

  • Low tips? Focus on service quality
  • Low average check? Practice upselling
  • Few tables? Check with host for assignments

For Shift Planning​

Use historical data:

  • Which days are busiest?
  • What hours see most traffic?
  • How many staff needed?

For Goal Setting​

Set realistic targets:

  • Based on past performance
  • Accounting for seasonality
  • Achievable but challenging

Mobile View​

Analytics works on mobile devices:

  • Swipe between tabs
  • Tap metrics for details
  • Charts resize for screen

Data Refresh​

Analytics update in real-time:

  • New orders reflected immediately
  • Payments update totals
  • Completed orders add to counts

Privacy​

  • Servers see their own data
  • Managers see team data
  • Personal tip info is private to each server
  • Aggregate data available to managers

Common Questions​

When does my shift data reset?​

Your shift data is based on your login session and configured shift times in SSP Manager. Ask your manager about shift boundaries.

Why is my tip total different from what I expected?​

The system tracks tips entered through the payment screen. Cash tips given directly are not automatically tracked.

Can I export my analytics?​

Managers can export reports from SSP Manager. Servers should ask their manager for specific data if needed.

How far back does history go?​

Historical data is stored for as long as configured by your restaurant. Typically, at least 90 days of history is available.