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Processing Payments

Accept payments from your guests quickly and accurately with support for multiple payment methods, tips, and split checks.

Overview​

The payment system allows you to:

  • Accept cash, credit/debit cards, checks, and gift cards
  • Collect tips with suggested percentages
  • Process partial payments for split checks
  • Track remaining balances
  • Print receipts for guests

When to Use: After guests have finished dining and are ready to pay.

Taking a Payment​

Step 1: Open the Payment Sheet​

From the order details panel, click the Pay button.

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The Pay button appears when the order has a balance due. If the order is already fully paid, you won't see this option.

Step 2: Choose Payment Method​

Select how the guest is paying:

MethodWhen to Use
💵 CashGuest pays with cash
💳 CardCredit or debit card payment
📝 CheckPersonal or business check
🎁 Gift CardRestaurant gift card

Step 3: Enter Payment Amount​

For Full Payment:

  • Click Full Amount to auto-fill the remaining balance
  • The order will be marked as PAID after confirmation

For Partial Payment:

  • Enter the specific amount being paid
  • The order will be marked as PARTIALLY_PAID
  • Remaining balance updates automatically

Step 4: Add Tip (Optional)​

Guests can add a tip to their payment:

Quick Tip Buttons:

  • 15% - Standard service
  • 18% - Good service
  • 20% - Great service
  • 25% - Exceptional service

Custom Tip:

  • Click in the tip field
  • Enter any amount

The tip is added to the payment total automatically.

Step 5: Confirm Payment​

Click Record Payment to complete the transaction.

What Happens:

  • Payment is recorded in the system
  • Order balance updates
  • Order status changes (PAID or PARTIALLY_PAID)
  • Receipt can be printed

Payment Methods Explained​

Cash Payments​

When guests pay with cash:

  1. Select Cash as payment method
  2. Enter the amount tendered, or tap a quick button ($20, $50, $100, Exact)
  3. System shows change due (if overpaid)
  4. Record the payment
  5. Give change to guest

The payment counts toward your open cash drawer. See Cash Drawer.

Example:

  • Order total: $47.50
  • Guest gives: $60.00
  • Change due: $12.50

Card Payments​

For credit or debit card payments:

  1. Select Card as payment method
  2. Enter the amount to charge
  3. Process through your card terminal
  4. Record the payment in SSP Waiter
Integration Note

If your location has integrated card processing through SSP, the card terminal may be triggered automatically. Check with your manager about your specific setup.

Check Payments​

When guests pay by check:

  1. Select Check as payment method
  2. Verify the check amount matches
  3. Enter the payment amount
  4. Record the payment
  5. Follow your restaurant's check handling policy

Gift Card Payments​

For gift card redemptions:

  1. Select Gift Card as payment method
  2. Enter the gift card number (if prompted)
  3. Enter the redemption amount
  4. Record the payment
  5. If balance remains, process additional payment

Split Payments​

When guests want to split the bill:

Example: Splitting Between Two Cards​

Order Total: $80.00

First Payment:

  1. Open payment sheet
  2. Select Card
  3. Enter $40.00
  4. Record payment
  5. Order status: PARTIALLY_PAID

Second Payment:

  1. Open payment sheet again
  2. Select Card
  3. Click "Full Amount" ($40.00 remaining)
  4. Record payment
  5. Order status: PAID

Tips for Split Payments​

  • Each guest can tip separately
  • Different payment methods can be combined
  • Track who paid what in the payment history
  • All payments show on the final receipt

After Payment​

Order Status Changes​

Payment ResultOrder Status
Full payment receivedPAID
Partial paymentPARTIALLY_PAID
Balance remainingShows in order details

Completing the Order​

Once an order is PAID:

  1. Return to Tables view
  2. Find the table
  3. Click Complete & Free Table
  4. Table becomes available for next guests
tip

You can also complete orders from the Orders view by selecting PAID orders and clicking "Mark as Completed."

Printing Receipts​

Guest Check​

Print a check for guests before payment:

  1. Open order details
  2. Click Print Check
  3. Select printer
  4. Check prints with itemized list

Payment Receipt​

Print a receipt after payment:

  1. After recording payment
  2. Click Print Receipt (if prompted)
  3. Or from order details: Print Receipt
  4. Receipt shows payment confirmation

Check Contents​

A typical guest check includes:

       [Restaurant Name]
       [Address]
       [Date & Time]

       Server: John D.
       Table: 5
       Guests: 3

       ─────────────────────────
       2x Classic Burger    $25.98
       1x Caesar Salad       $8.99
       3x Iced Tea           $8.97
       ─────────────────────────
       Subtotal             $43.94
       Tax (8%)              $3.52
       ─────────────────────────
       TOTAL                $47.46

       Thank you for dining with us!

       [QR Code for feedback]

Common Scenarios​

Guest Wants to Add Items After Ordering​

  1. Add the new items to the existing order
  2. Submit to kitchen
  3. When ready to pay, total reflects all items

Guest Disputes Amount​

  1. Review order with guest
  2. Explain each item and charge
  3. If error found, apply discount or void item
  4. Recalculate total
  5. Process corrected payment

Card Declined​

  1. Politely inform guest
  2. Ask for alternative payment method
  3. If using a different card, try again
  4. If paying cash, recalculate with cash payment

Guest Leaves Without Paying​

  1. Do NOT complete the order
  2. Notify your manager immediately
  3. Follow your restaurant's walkout policy
  4. Order may need to be voided

Guest Wants Separate Checks​

If discovered before ordering:

  • Create separate orders from the start

If discovered after ordering:

  1. Go to Orders view
  2. Select the order
  3. Use Split Order feature
  4. Assign items to each new order
  5. Pay each order separately

Tips for Servers​

Before Taking Payment​

✅ Confirm all items are on the order ✅ Check for any pending discounts ✅ Verify party size for auto-gratuity (if applicable) ✅ Ask "Will this be one check or separate?"

During Payment​

✅ Double-check the amount entered ✅ Verify payment method selected ✅ Wait for card authorization to complete ✅ Count change carefully for cash payments

After Payment​

✅ Offer receipt to guest ✅ Thank the guest ✅ Complete the order to free the table ✅ Reset table for next guests

Manager Features​

Viewing Payment History​

Managers can view all payments:

  1. Go to Analytics → Payment History
  2. Filter by date, server, or payment method
  3. View transaction details

Handling Payment Issues​

If a payment needs adjustment:

  1. Locate the order
  2. Process a refund if overpaid
  3. Take additional payment if underpaid
  4. Document the correction

Troubleshooting​

"Pay" Button Not Showing​

Check:

  • Order has items with prices
  • Order is not already PAID or COMPLETED
  • You have permission to take payments

Wrong Amount Recorded​

Solution:

  • Process a refund for the incorrect amount
  • Re-enter the correct payment
  • Or contact your manager for assistance

Receipt Won't Print​

Check:

  • Printer is online and has paper
  • Correct printer is selected
  • Try printing from a different device
  • Contact your manager if issue persists

Payment Not Syncing​

Try:

  • Wait a moment and refresh
  • Check internet connection
  • Log out and log back in
  • Contact support if payment is lost