Quick Reference Guide

A handy reference for common tasks in SSP Waiter Web.

Common Workflows

Taking a New Order

1. Find the table → Tables view
2. Click "New Order" on the table card
3. Set party size → Use +/- or quick select buttons
4. Click "Create Order"
5. Browse menu → Select category, then items
6. Add items → Set quantity, customizations if needed
7. Review order → Check items and total
8. Submit to Kitchen → Click the button

Running Courses

1. Before submitting, set each item's Course (1, 2, 3…)
2. Submit to Kitchen → course 1 goes out, the rest are held
3. When the table is ready → Fire course 2 (order page, course heading, or the Fire C2 row shortcut in Orders)
4. When it is on the table → Serve (n) on the course heading

Processing Payment

1. Open order → From table or Orders view
2. Click "Pay" button
3. Select payment method → Cash, Card, Check, or Gift Card
4. Enter amount → Or click "Full Amount"
5. Add tip → Select percentage or enter custom amount
6. Click "Record Payment"
7. Print receipt if requested

Completing and Freeing a Table

1. Ensure order is PAID
2. From Tables view → Find the table
3. Click "Complete & Free Table"
4. Table becomes Available

Splitting a Check

1. Go to Orders view
2. Select the order
3. Click "Split Order"
4. Assign items to each new order
5. Confirm split
6. Pay each order separately

Moving an Order to a Different Table

1. Go to Orders view
2. Select the order
3. Click "Move to Table"
4. Select destination table (or To-Go)
5. Click "Move Order"

Applying a Discount

1. Open order details
2. Click "Apply Discount" (order) or discount icon (item)
3. Choose percentage or fixed amount
4. Enter value and reason
5. Click "Apply"
6. Manager PIN if required

Processing a Refund

1. Open paid order
2. Click "Refund"
3. Enter amount or click "Full Refund"
4. Enter reason
5. Click "Process Refund"
6. Manager PIN if required

Status Reference

Order Statuses

The badge shows the order's summary of its plates. See Order lifecycle.

Status	Meaning	What you can do
Ordered	Being built, or not sent yet	Add items, submit
Preparing	At least one plate is being cooked	Add more, fire a course, wait
Ready	Every live plate is plated	Serve it
Served	Everything is on the table	Take payment
Partially paid	Some money taken	Take the balance
Paid	Settled in full	Mark as Completed to free the table
Completed	Closed by hand	Nothing (done)
Cancelled / Voided / Refunded	Finished for good	Nothing (done)

Table Statuses

Status	Meaning	Action
Available	Ready for guests	Create new order
Reserved	Has reservation	Click to toggle
Occupied	Has active orders	View orders
Cleaning	Being cleaned	Wait for available
Out of Service	Not usable	Contact manager

Item Statuses

Status	Meaning
Ordered	Unsent
Held	Submitted, course not fired
Sent / Preparing	In the kitchen
Ready	Plated
Ready to collect	Released by the pass
Served	Delivered to table
Cancelled	Removed

Color Codes

Table Rings (cards and floor layout)

Color	Meaning
🟢 Green	Available
🔵 Blue	Seated
🟡 Amber, dashed	Reserved
⬜ Gray	Out of service
🟠 Orange	Seated 45 min+
🔴 Red	Seated 90 min+

A red RUSH badge marks a priority order.

Time Indicators

Color	Duration	Meaning
⬜ Gray	< 45 min	Normal
🟠 Orange	45-90 min	Check on table
🔴 Red	> 90 min	Needs attention

Quick Filters (Orders View)

Preset	Shows
Active Orders	All in-progress orders
In Kitchen	Orders being cooked
Ready to Serve	Food ready to deliver
Needs Payment	Awaiting payment
Ready to Close	Fully paid orders
New Orders	Just created

Permissions Cheat Sheet

Action	Need Permission?
Create order	No
Submit to kitchen	No
Take payment	No
Apply discount	Yes or Manager PIN
Process refund	Yes or Manager PIN
Void order	Manager PIN required
Merge orders	Yes
Split orders	Yes
Assign servers	Yes
Move to table	Yes
Cancel order	Yes

Keyboard Shortcuts

Key	Action
Esc	Close dialogs
Enter	Confirm action

Troubleshooting Quick Fixes

Problem	Try This
Screen not updating	Click refresh button
Can't find order	Switch to "All Orders"
Can't find table	Switch to "All Tables"
Button missing	Check your permissions
Payment won't process	Check internet, try again
Printer not working	Check printer status, tell manager

Contact Support

• Email: support@ssppos.com
• Live Chat: Available in SSP Manager
• Ask your manager for immediate help