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SSP Manager Documentation

Complete user guide for SSP Manager - the cloud-based back office solution for restaurant operations.

Documentation Overview​

This documentation is designed for restaurant owners, managers, and staff to help you get the most out of SSP Manager.

Getting Started​

New to SSP Manager?​

  1. Overview - Learn what SSP Manager can do for your restaurant
  2. Create Your Account - Sign up and get started
  3. Set Up Your First Location - Complete location setup
  4. User Roles & Permissions - Understand access levels

Quick Setup Checklist​

  • Create your SSP Manager account
  • Set up your first location
  • Import or create your menu
  • Configure tax settings
  • Set up payment processing (Stripe)
  • Invite your team members
  • Process a test order

Core Features​

Complete Menu Guide →

  • AI-powered menu import from photos ⚡
  • Create and organize digital menus
  • Add modifiers and customizations
  • Update prices in real-time
  • Manage item availability
  • Multi-location menu sync

Tax Management​

Tax Configuration Guide →

  • Automatic tax calculations
  • Location-specific tax rates
  • Category and item-level rules
  • Tax exemptions
  • Compliance reporting

User Management​

Coming Soon

  • Invite team members
  • Assign roles and permissions
  • Track employee activity
  • Manage access levels

Sales & Reports​

Coming Soon

  • Real-time sales dashboard
  • End-of-day reports
  • Item performance analytics
  • Revenue tracking
  • Export to Excel/PDF

Payment Processing​

Coming Soon

  • Stripe integration
  • Secure card processing
  • Transaction history
  • Refund management
  • Automatic settlements

Authentication & Security​

Security Overview →

  • Email & password login
  • Social login (Google, Apple)
  • Two-factor authentication
  • Password management
  • Account security

Multi-Location Management​

Collections​

Coming Soon

  • Manage multiple locations
  • Synchronized menus
  • Centralized reporting
  • Shared user access
  • Location-specific settings

Integrations​

Third-Party Platforms​

Coming Soon

  • Uber Eats
  • DoorDash (planned)
  • Grubhub (planned)
  • Accounting software
  • Payment processors

Support & Help​

Getting Help​

  • 💬 Live Chat: Available in your dashboard
  • 📧 Email: support@ssppos.com
  • 🎥 Video Tutorials: Step-by-step guides
  • 📚 Help Center: Searchable knowledge base

Support Hours​

  • Live Chat: Monday-Friday, 8 AM - 8 PM EST
  • Email: 24/7 (response within 4 hours during business hours)

Frequently Asked Questions​

Account & Billing​

Do I need to install anything? No! SSP Manager is completely web-based. Just log in from any browser.

How much does it cost? View current pricing at ssppos.com/pricing

Is there a free trial? Yes! Try SSP Manager free for 30 days - no credit card required.

Technical Requirements​

What devices can I use? SSP Manager works on any device with a web browser:

  • Desktop computers (Windows, Mac)
  • Tablets (iPad, Android)
  • Smartphones (iPhone, Android)
  • Chromebooks

What browsers are supported? Chrome, Safari, Firefox, and Edge (latest versions recommended)

Do I need an internet connection? Yes. SSP Manager is cloud-based and requires internet access.

Features​

Can I import my existing menu? Yes! Take a photo of your menu and SSP Manager's AI will import it automatically.

How many locations can I manage? Depends on your plan. Basic supports 1 location, Professional up to 5, Enterprise unlimited.

Can I manage inventory? Yes! Inventory management features are available in all plans.

What's New​

Stay updated with the latest features and improvements:

  • ✨ AI Menu Import - Import menus from photos automatically
  • 🔐 Social Login - Sign in with Google or Apple
  • 📱 Mobile Optimization - Better mobile experience
  • 📊 Enhanced Reports - More detailed analytics
  • 🔄 Real-Time Sync - Instant updates across all devices

Documentation Feedback​

Help us improve this documentation:

  • Report issues or suggest improvements: support@ssppos.com
  • Request new topics or clarifications
  • Share your feedback

About SSP Systems​

SSP Manager is developed by SSP Systems, providers of comprehensive restaurant management solutions.

Version Information

  • Documentation Version: 1.0.0
  • Last Updated: October 3, 2025

© 2025 SSP Systems. All rights reserved.