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Sign In & Security

Learn how to access your SSP Manager account securely and protect your restaurant data.

How to Sign In​

Option 1: Email & Password​

  1. Go to manager.ssppos.com
  2. Enter your email address
  3. Enter your password
  4. Click Sign In
Forgot Your Password?

Click "Forgot Password?" on the login page to reset it via email.

Option 2: Sign In with Google​

  1. Go to manager.ssppos.com
  2. Click Sign in with Google
  3. Select your Google account
  4. You're in!

Benefits:

  • No password to remember
  • Faster sign-in
  • More secure (uses Google's security)

Option 3: Sign In with Apple​

  1. Go to manager.ssppos.com
  2. Click Sign in with Apple
  3. Sign in with your Apple ID
  4. You're in!

Benefits:

  • Works great on iPhone and Mac
  • Enhanced privacy options
  • Quick Face ID or Touch ID sign-in

Two-Factor Authentication (2FA)​

Add an extra layer of security to protect your account.

What is 2FA?​

Two-factor authentication requires two things to sign in:

  1. Something you know: Your password
  2. Something you have: Your phone with a code

Even if someone steals your password, they can't access your account without your phone.

How to Enable 2FA​

  1. Sign in to SSP Manager
  2. Click your profile picture (top right)
  3. Select Settings → Security
  4. Click Enable Two-Factor Authentication
  5. Scan the QR code with your authentication app:
    • Google Authenticator (recommended)
    • Authy
    • Microsoft Authenticator
    • Any TOTP app
  6. Enter the 6-digit code from your app
  7. Save your backup codes in a safe place
  8. Click Confirm
Important

Save your backup codes! You'll need them if you lose your phone or can't access your authentication app.

How 2FA Works​

Every time you sign in:

  1. Enter your email and password
  2. SSP Manager sends you to a second screen
  3. Open your authentication app
  4. Enter the 6-digit code
  5. Click Verify
  6. You're in!

The code changes every 30 seconds, so it's very secure.

Using Backup Codes​

If you lose your phone or can't access your authentication app:

  1. On the 2FA screen, click Use a backup code
  2. Enter one of your saved backup codes
  3. Click Verify
astuce

Each backup code can only be used once. Generate new ones after you use several.

Disabling 2FA​

  1. Go to Settings → Security
  2. Click Disable Two-Factor Authentication
  3. Enter your password
  4. Confirm
Not Recommended

We strongly recommend keeping 2FA enabled, especially for owner and manager accounts.

Password Security​

Creating a Strong Password​

Your password must include:

  • ✅ At least 8 characters (longer is better!)
  • ✅ Uppercase letters (A-Z)
  • ✅ Lowercase letters (a-z)
  • ✅ Numbers (0-9)
  • ✅ Special characters (!@#$%^&*)

Good Passwords:

  • Restaurant2025!
  • MyPizzaPlace#789
  • Sushi@Manager99

Avoid:

  • ❌ password123
  • ❌ Your restaurant name only
  • ❌ Your birthday or phone number
  • ❌ 12345678
Password Manager

Consider using a password manager like 1Password, LastPass, or Bitwarden to generate and remember strong passwords.

Changing Your Password​

  1. Sign in to SSP Manager
  2. Click your profile picture (top right)
  3. Select Settings → Security
  4. Click Change Password
  5. Enter your current password
  6. Enter your new password
  7. Confirm your new password
  8. Click Update Password

Forgot Your Password?​

  1. Go to the login page
  2. Click Forgot Password?
  3. Enter your email address
  4. Click Send Reset Link
  5. Check your email for the reset link
  6. Click the link (valid for 1 hour)
  7. Create a new password
  8. Click Reset Password
Security Feature

For your protection, all devices will be logged out when you reset your password. You'll need to sign in again on each device.

Account Security Features​

Automatic Lockout​

Your account is temporarily locked after:

  • 5 failed sign-in attempts
  • Lockout duration: 30 minutes
  • Or reset via email verification

This protects your account from unauthorized access attempts.

Session Management​

  • Session Duration: 24 hours of inactivity
  • Remember Me: Stay signed in for 30 days
  • Concurrent Sessions: You can be signed in on up to 5 devices
  • Force Logout: Administrators can remotely log out all users if needed

Password Reset Security​

  • Reset links expire after 1 hour
  • Can only be used once
  • Old password cannot be reused immediately
  • Email confirmation required

Secure Browsing Tips​

Best Practices​

✅ Do:

  • Use strong, unique passwords
  • Enable 2FA on your account
  • Sign out when using shared computers
  • Keep your browser updated
  • Use a secure internet connection

❌ Don't:

  • Share your password with others
  • Use the same password as other sites
  • Sign in on public WiFi without VPN
  • Leave your computer unlocked
  • Write down your password

Public Computer Safety​

If using a public or shared computer:

  1. Always sign out when finished
  2. Use Private/Incognito mode
  3. Don't check "Remember Me"
  4. Clear browser history after use
  5. Consider using 2FA for extra protection

Data Protection​

How We Protect Your Data​

  • 🔐 Bank-Level Encryption: All data encrypted with SSL/TLS
  • 🛡️ PCI Compliant: Meets payment card industry standards
  • 🔒 Secure Servers: Data stored in secure, monitored facilities
  • 💾 Daily Backups: Your data is backed up automatically
  • 🔍 Regular Security Audits: We continuously test our security

What We Store​

SSP Manager stores:

  • Your account information
  • Restaurant data (menus, orders, sales)
  • User activity logs
  • Payment information (tokenized, not raw card numbers)

What We Don't Store​

We never store:

  • Full credit card numbers
  • CVV codes
  • Banking passwords

Privacy & Compliance​

SSP Manager complies with:

  • GDPR: European data protection regulations
  • PCI DSS: Payment card industry standards
  • SOC 2: Security and availability controls
  • CCPA: California Consumer Privacy Act

Managing Your Account​

Viewing Active Sessions​

See where you're currently signed in:

  1. Go to Settings → Security
  2. Click Active Sessions
  3. View all devices currently signed in
  4. Click Sign Out next to any device to log it out

Account Activity​

Review recent account activity:

  1. Go to Settings → Security
  2. Click Activity Log
  3. View recent sign-ins and actions
  4. Check for any suspicious activity
Suspicious Activity?

If you see sign-ins you don't recognize, immediately:

  1. Change your password
  2. Enable 2FA
  3. Sign out all other sessions
  4. Contact support: support@ssppos.com

Troubleshooting​

Can't Sign In​

Check these common issues:

  1. Caps Lock: Make sure Caps Lock is off
  2. Correct Email: Verify you're using the right email address
  3. Account Locked: Wait 30 minutes if you've had failed attempts
  4. Password Forgotten: Use the "Forgot Password" link
  5. Browser Issues: Try a different browser or clear cache

2FA Code Not Working​

Try these solutions:

  1. Check Time: Ensure your device time is correct
  2. Wait for New Code: Codes expire every 30 seconds
  3. Use Backup Code: Try one of your backup codes
  4. Contact Support: We can help disable 2FA temporarily

Email Not Arriving​

Troubleshooting steps:

  1. Check Spam: Look in your spam/junk folder
  2. Wait: Can take up to 5 minutes
  3. Correct Email: Verify you used the right email address
  4. Request Again: Click "Resend Email"
  5. Contact Support: If still not received

Locked Out​

If your account is locked:

  1. Wait 30 Minutes: Automatic unlock after lockout period
  2. Password Reset: Use "Forgot Password" to reset immediately
  3. Contact Support: Email support@ssppos.com for urgent access

Security Recommendations​

For Restaurant Owners​

  • ✅ Enable 2FA on all manager accounts
  • ✅ Review user access quarterly
  • ✅ Use strong, unique passwords
  • ✅ Don't share admin credentials
  • ✅ Monitor activity logs regularly

For Managers​

  • ✅ Enable 2FA on your account
  • ✅ Sign out on shared devices
  • ✅ Don't share your password
  • ✅ Report suspicious activity immediately
  • ✅ Keep your contact info updated

For Staff​

  • ✅ Keep your password private
  • ✅ Sign out after your shift
  • ✅ Don't use others' accounts
  • ✅ Report lost devices immediately
  • ✅ Follow your restaurant's security policies

Getting Help​

Need help with sign-in or security?

  • 💬 Live Chat: Available in your dashboard
  • 📧 Email: support@ssppos.com
  • 🚨 Security Emergency: Contact support immediately for compromised accounts

Your security is our priority. Follow these guidelines to keep your restaurant data safe and secure.