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Creating Your First Location

This guide walks you through setting up your first restaurant location in SSP Manager.

Before You Begin​

Ensure you have:

  • ✅ Created your SSP Manager account
  • ✅ Verified your email address
  • ✅ Logged into the dashboard

Your first location is created during onboarding​

When you first sign up for SSP Manager, the onboarding wizard walks you through creating your first restaurant location, addressing, plan selection, menu, and more — all in one guided flow.

If you haven't done that yet, head to the Onboarding Process guide. It covers everything from restaurant details to going live, including how to delegate setup tasks to a manager and how to set up a chain or group of locations.

This page picks up after onboarding — when you want to add a second (or third, or fourth) location to your account.

Adding another location after onboarding​

Adding a New Location​

  1. From your dashboard, click the Locations menu
  2. Click + Add Location button (top right)
  3. Fill in the location form with all required information
  4. Click Save Location

Your new location will appear in your locations list immediately.

Post-Creation Setup​

After creating your location, complete these essential setup tasks:

1. Configure Payment Processing​

Set up Stripe Connect to accept payments:

  1. Navigate to your restaurant location
  2. In the sidebar, click Settings to expand the settings menu
  3. Click Payment Setup
  4. Click Connect with Stripe
  5. Complete Stripe onboarding:
    • Business information
    • Bank account details
    • Identity verification
  6. Wait for approval (usually 1-2 business days)
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You can continue setting up other features while waiting for Stripe approval.

Learn more about Payment Setup

2. Set Up Tax Rules​

Configure tax rates for your location:

  1. Navigate to Locations → [Your Location] → Taxes
  2. Click + Add Tax Rule
  3. Enter tax details:
    • Name: "CA Sales Tax"
    • Rate: 8.25%
    • Applies To: All items (or select specific categories)
  4. Click Save

Learn more about Tax Configuration

3. Configure Printers​

Set up receipt and kitchen printers:

  1. Go to Locations → [Your Location] → Printers
  2. Click + Add Printer
  3. Enter printer details:
    • Name: "Front Counter Receipt Printer"
    • Type: Receipt Printer
    • IP Address: (provided by your printer)
    • Auto-Print: Choose what to print automatically
  4. Click Test Print to verify connection
  5. Click Save

Repeat for kitchen printers, bar printers, etc.

Learn more about Printer Setup

4. Add Users and Assign Roles​

Invite staff members to access the system:

  1. Navigate to Locations → [Your Location] → Team
  2. Click + Invite User
  3. Enter their email address
  4. Select their role:
    • Manager: Full access to location
    • Server: Process orders, view assigned tables
    • Kitchen Staff: View and manage kitchen orders
    • Accountant: View reports only
  5. Click Send Invitation

They'll receive an email with instructions to create their account.

Learn more about Employee Management

5. Build Your Menu​

Create your menu structure:

  1. Go to Locations → [Your Location] → Menus
  2. Click + Create Menu (e.g., "Lunch Menu", "Dinner Menu")
  3. Add categories:
    • Click + Add Category
    • Enter name (e.g., "Appetizers", "Entrees")
    • Add description (optional)
    • Upload category image (optional)
  4. Add items to each category:
    • Click into a category
    • Click + Add Item
    • Fill in item details (name, price, description)
    • Upload food photo
    • Add modifiers if needed (sizes, toppings, etc.)
  5. Click Save

Learn more about Menu Management

6. Design Floor Plan (For Dine-In)​

For restaurants with table service:

  1. In the sidebar, click Tables & Layout and open the Layout tab
  2. Add tables:
    • Drag a table shape from the left-hand panel onto the plan, where it sits in the room
    • Click it to set its name and number of seats in the panel on the right
  3. Organize by sections (optional) — for example Patio, Dining Room, Bar — by picking a section for each table
  4. Click Save

Learn more about the floor plan

Verification Checklist​

Before going live, ensure you've completed:

  • Location details entered correctly
  • Operating hours configured
  • Payment processing set up
  • Tax rules configured
  • At least one printer configured (if using hardware)
  • Menu created with items and prices
  • Users invited and roles assigned
  • Test order processed successfully
Test Mode

Use SSP Manager's test mode to process a few test orders before going live with real customers.

Location Settings​

Access and modify location settings anytime:

Navigation: Locations → [Location Name] → Settings

Available Settings:​

General​

  • Business name and type
  • Contact information
  • Time zone
  • Operating hours

Payment​

  • Stripe connection
  • Payment methods accepted
  • Tipping settings
  • Receipt customization

Taxes​

  • Tax rules and rates
  • Exemptions
  • Tax reporting

Integrations​

  • Third-party delivery platforms
  • Accounting software
  • POS systems

Display​

  • Menu display preferences
  • Theme and branding
  • Language settings

Multi-Location Setup​

Creating a Collection​

For managing multiple locations centrally:

  1. From dashboard, click Collections
  2. Click + Create Collection
  3. Enter collection name (e.g., "Pizzeria Group")
  4. Select locations to add
  5. Configure shared settings:
    • Synchronized Menus: Same menu across all locations
    • Shared Users: Staff can access multiple locations
    • Centralized Reporting: Combined reports

Collection Benefits​

Centralized Menu Management Update your menu once, apply changes to all locations instantly

Unified Reporting View combined sales data across all locations

Shared User Access Grant managers access to multiple locations without separate invitations

Brand Consistency Ensure pricing and offerings are consistent across locations

Troubleshooting​

Location Not Appearing​

  • Refresh the page (F5 or Cmd+R)
  • Check if you have permissions to view the location
  • Clear your browser cache
  • Log out and log back in

Can't Edit Location​

  • Ensure you have "Manager" or "Owner" role
  • Contact the account owner to request permissions

Stripe Connection Failed​

  • Verify business information is correct
  • Ensure bank account can receive deposits
  • Check Stripe dashboard for specific error messages
  • Contact Stripe support if verification is stuck

Printer Not Connecting​

  • Verify printer is powered on
  • Check IP address is correct
  • Ensure printer and computer are on the same network
  • Try the test print function
  • Restart the printer

Next Steps​

Now that your location is set up:

  1. Build Your Menu
  2. Configure Taxes
  3. Set Up Printers
  4. Invite Your Team
  5. Watch Your First Orders Come In

Getting Help​

Need assistance? We're here to help:

Congratulations! 🎉

Your first location is now set up and ready to start serving customers.

Continue to Menu Setup →